Position:	Service Coordinator
Date Available:	Immediately
Exempt Status:	Non-exempt
EEO-1 Class:	Office/Clerical
Salary Range:	Depends on Experience
Hours:	8:00 a.m. - 5:00 p.m.
Office Location:	12801 NE Airport Way, Portland, OR 97230
Company Mission:	To provide the optimum value for our customers’ investments while assuring the growth of our company and the people who contribute to its success.
Philosophy:	It is a condition of employment for all MacDonald-Miller employees to understand, accept, and support the company business philosophy and operating guidelines.

Brief Task Description

It is the responsibility of the Service Coordinator to monitor all field activities of service crew assigned to a geographical area. S/he continually evaluates workload, schedules technicians to maximize productivity and occasionally orders materials within standard operating procedures. Constant communication with customers, technicians, and staff requires effective use of computer system, phone, voice mail, paging system and written memos. This person reports directly to the Service Operations Manager. A Service Coordinator possessing the listed knowledge, skills, and abilities is accountable for the following:

• Communicate with customers regarding maintenance, repairs or service needs
• Communicate with technicians and office staff
• Help build and maintain a team atmosphere while also working independently
• Receive and schedule work requests from Sales Department
• Assist technicians with purchasing parts
• Assist technicians with job coordination
• Enter all customer job information and service requests into computer system as it occurs
• Enter and maintain customer contract information into computer system
• Enter technician time into computer system as it occurs
• Obtain work releases from techs as required
• Report injuries to Service Operations Manager and/or Safety Director
• Evaluate and prioritize work and service requests on a continual basis
• Maintain records and information required to coordinate field activities
• Positive interaction with internal & external customers
• Occasionally back-up administrative assistant as required, for example phone coverage
• Understand, accept and support MacDonald-Miller's Operating Guidelines, Operational Beliefs and Customer Commitment
• Perform additional tasks as assigned

Qualifications

The candidate must possess the following knowledge, skills and abilities:

• High school graduate or equivalent
• Knowledge of the HVAC industry (preferred)
• History of good employment attendance and punctuality
• Proficient in keyboarding (minimum 45 wpm) and with Microsoft products
• Ability to handle heavy phones in a professional manner
• Possess strong documentation skills
• Willingness to sit at desk eight (8) hours per day and adhere to a strict lunch schedule
• Ability to effectively interact with coworkers, customers, technicians, sales and other office staff
• Ability to work well with others as part of a team and demonstrate confidence when issuing directives to the service crew
• Above average organizational skills, detail-oriented and the ability to accurately and calmly handle multiple priorities with frequent interruptions
• Possess exceptional verbal and written communications skills
• Speak with a friendly and audible telephone voice
• Willingness to learn and willingness to teach
• Ability to effectively and calmly work in an often stressful, fast-paced, and deadline-driven environment

Physical Requirements & Working Conditions

The candidate must possess and be adaptable to the following physical abilities and working conditions:

• Work an eight hour shift and overtime when required to meet deadlines
• Ability to see and hear well (either naturally or with correction) and speak clearly
• Coordinate the movement of your eyes, hands or fingers
• Reach for, handle, use fingers and manipulate objects
• Continuous computer screen use

Employee Benefit Program

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employee {coverage available for dependents for shared premium}
• 401k retirement plan
• Employee Shared Ownership Plan (ESOP)
• Holiday, vacation, and sick leave compensation
• Disability income protection including short-term and long-term disability
• Employee and dependent life insurance
• Flexible Spending Account

Other Information

• Please read all pages of this job description. If you are interested and feel you are both qualified and capable of filling this position, please fax (206) 768-4115 or e-mail hr@macmiller.com your resume to Human Resources. Your resume or application will be reviewed prior to setting up a personal interview, so please make sure your resume is up to date and includes references. If you do not have a resume, you may fill out an application at the address listed above.
• MacDonald-Miller Facility Solutions is an Equal Opportunity Employer and a non-smoking facility. MacDonald-Miller is also a drug and alcohol free workplace and tests all new hires (subject to and in accordance with union bargaining agreements).
• This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of MacDonald-Miller Facility Solutions are expected to perform tasks as assigned by MacDonald-Miller supervisory/management personnel regardless of job title or routine job duties.
• Website is www.macmiller.com.