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Service Coordinator

Seattle, Washington

Date Available: Immediately

Salary Range: Depends On Experience

Contact: hr@macmiller.com

EEO-1 Class: Office/Clerical

Exempt Status: Non-Exempt

Normal Work Hours: 8am - 5pm, Monday thru Friday

Office Location: 7707 Detroit Ave SW, Seattle, Washington 98106

Company Mission: Dedicated professionals providing the right solutions for building environmental systems through innovative design, expert installation, and high-performance services.

Philosophy: It is a condition of employment for all MacDonald-Miller employees to understand, accept, and support the company business philosophy and operating guidelines.

Brief Task Description

It is the responsibility of the Service Coordinator to monitor all field activities of service crews assigned to a geographical area. S/he continually evaluates workload, schedules technicians to maximize productivity and occasionally orders materials within standard operating procedures. Constant communication with customers, technicians, and staff requires effective use of computer system, phone, voice mail, Nextel radios, and written memos. This person reports directly to the Service Coordination Manager.

A Service Coordinator possessing the listed knowledge, skills, and abilities is accountable for the following:

  • Communicate with customers regarding maintenance, repairs, or service needs
  • Communicate with technicians and office staff
  • Monitor backlog of maintenance and incomplete work in progress in area
  • Evaluate and prioritize work and service requests on a continual basis
  • Answer incoming main phone lines and transfer phone calls to appropriate person
  • Receive and schedule work requests from Sales Department
  • Assist technicians with purchasing parts
  • Assist technicians with job coordination
  • Help build and maintain a team atmosphere while also working independently
  • Enter all customer job information and service requests into computer system as it occurs
  • Enter and maintain customer contract information into computer system
  • Enter technician time into computer system as it occurs
  • Communicate with New Construction Department for construction warranty
  • Maintain records and information required to coordinate field activities
  • Able to work overtime when required to meet deadlines
  • Able to perform 24/7 on call requirements on a rotating basis
  • Understand, accept and support MacDonald-Miller's Operating Guidelines, Operational Beliefs and Customer Commitment
  • Perform additional tasks as assigned
Qualifications

The candidate must possess the following abilities, resources, and skills:

  • Willingness to sit at desk eight (8) hours per day and adhere to a strict work times and lunch schedule
  • High school graduate or equivalent
  • Knowledge of the HVAC industry (preferred)
  • Ability to handle large volume of phone calls in a professional manner
  • Ability to effectively and professionally interact with coworkers, customers, technicians, sales and other office staff
  • Proficient in keyboarding (minimum 45 wpm) and with Microsoft products
  • Ability to work well with others as part of a team and demonstrate confidence when issuing directives to the service crew
  • Possess exceptional verbal and written communications skills
  • Above average organizational skills, detail oriented and the ability to accurately and calmly handle multiple priorities with frequent interruptions in an often stressful environment
  • Speak with a friendly and audible telephone voice
  • Ability to effectively and calmly work in a constant stressful, fast-paced, and deadline-driven environment
  • Possess strong documentation skills
  • History of excellent employment attendance and punctuality
Physical Requirements & Working Conditions

The candidate must possess and be adaptable to the following physical abilities and working conditions:

  • Work an eight-hour shift and overtime when required to meet deadlines
  • Ability to see and hear well (either naturally or with correction) and speak clearly
  • Coordinate the movement of your eyes, hands or fingers
  • Reach for, handle, use fingers and manipulate objects
  • Physical requirements included: bending, sitting, squatting and standing
  • Continuous computer screen use
  • Lift up to twenty-five (25) pounds periodically during your shift
Employee Benefit Program

MacDonald-Miller Facility Solutions presently provides employee coverage for:

  • Medical, dental, vision for employee (coverage available for dependents for shared premium)
  • 401k retirement plan.
  • Employee Shared Ownership Plan (ESOP)
  • Holiday, vacation, and sick leave compensation
  • Disability income protection including short term and long term disability
  • Employee and dependent life insurance
  • Flexible Spending Account
  • Wellness Program
  • Employee Assistance Program
Other Information
  • Please read all pages of this job description. If you are interested and feel you are both qualified and capable of filling this position, please fax (206) 768-4115 or e-mail hr@macmiller.com your resume to Human Resources. Your resume or application will be reviewed prior to setting up a personal interview, so please make sure your resume is up to date and includes references. If you do not have a resume, you may fill out an application at the address listed above.
  • MacDonald-Miller Facility Solutions is an Equal Opportunity Employer and a non-smoking facility. MacDonald-Miller is also a drug and alcohol free workplace and tests all new hires (subject to and in accordance with union bargaining agreements).
  • This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of MacDonald-Miller Facility Solutions are expected to perform tasks as assigned by MacDonald-Miller supervisory/management personnel regardless of job title or routine job duties.

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